What Is the Microsoft Customer Agreement

Customers save time with a single, streamlined contract. The conditions are updated dynamically and never expire. The terms of the contract follow the customer so that he can make his purchases on several channels without having to resign the same conditions. * There`s been a lot of talk lately about our digital transformation with the new commerce experience. We`ve been working on a number of important licensing changes as we transition our customers from on-premises software to the cloud, so let`s take a closer look at your overall experience with us. A flexible agreement with modular terms designed for geographic and sectoral relevance replaces various agreements for different offers and programs. The customer signs in to the Microsoft 365 admin center with the customer credentials previously received from the partner. Under Account information, enter information about the new customer in all required fields, including the customer`s company name and primary point of contact. On October 1, 2019, Microsoft introduced the Microsoft Customer Agreement into the CSP program to replace the Microsoft Cloud Agreement. Read the additional instructions for indirect resellers. In order to facilitate the migration of partners to the new agreement, the two agreements coexisted in the CSP programme until 31 January 2020. Effective February 1, 2020, the Microsoft Customer Agreement replaced the Microsoft Cloud Agreement. Partners can confirm the customer`s acceptance of the Microsoft Customer Agreement in Partner Center for new and existing customers.

Resellers cannot confirm on behalf of their customers and must work with their indirect supplier to complete the certification. Under the Microsoft Customer Agreement, verify that this confirmation was provided by that customer or not. Partner facilitates and reports Customer`s acceptance of the Agreement to Microsoft. Option 1: Confirmation of Partner Acceptance – The Partner can confirm the Customer`s acceptance using the Partner Center API/SDK or the Partner Center dashboard. If you are a new customer purchasing Azure services directly from Azure.com, the Microsoft Customer Agreement is available today in the following countries, all of which are processed in U.S. dollars (USD). In 2021, we launched the rollout for new customers in other regions with the goal of making the Microsoft Customer Agreement available worldwide. Microsoft is improving the shopping experience to better support all customers, whether you`re embarking on a digital transformation or securing your place in a competitive marketplace.

It also doesn`t matter if your organization is large or small, you can still make purchases through the Microsoft Customer Agreement. When someone in your organization makes a purchase, you agree to the same agreement. Use the transition period (October 1, 2019 to January 31, 2020) to transfer all customer purchases in CSP to the Microsoft Customer Agreement. Partners can find out if a customer has already accepted universal MCA through another channel. These customers can now skip the signature again and partners can implement solutions faster. Enter the first name, last name, email address and phone number (optional) of the person who accepted the agreement. Under Contract Acceptance Date, enter the appropriate date. You cannot set this date to a later date. If you do business in Germany, you may need to give to your customers there. in addition to the Microsoft Customer Agreement, provide this change in solicitor-client privilege. For customers who currently purchase Azure through their Enterprise Agreement server and cloud enrollment, see the Microsoft Customer Agreement Transition FAQ. When you reach the Confirmation screen in the New Client workflow, save the client credentials.

You will need to share these credentials with your customer later. Verify that the primary user contact information displayed is correct. If this is false, select Update and enter the exact information of the person who agreed to the agreement. Partners benefit from simplified contract management. You now have the ability to route customers to Microsoft to manage the contract process, including responsibility for customer acceptance and contract registration management. On the Customers tab of Partner Center, select Add Customer. We`ve started rolling out the Microsoft Customer Agreement, so let`s see what it means for you: in the same URL, the customer can see a consolidated list of the different partners they work with. You can select a partner to see the details. An automatic email template is generated, including text and a parameterized URL that takes the customer to the Microsoft 365 admin center. Microsoft customer agreements are region-specific and available in multiple languages. Find the customer`s preferred location and language in one of the lists below to download the right contract.

The customer then receives the email invitation from the partner and selects the URL. The new Microsoft Customer Agreement (MCA) simplifies the shopping experience for customers and gives partners more ways to help customers comply. In Germany, the Criminal Code (§ 203) and professional codes require that certain relationships with clients be treated confidentially, for example the relationship between patients and their doctors and the relationship between lawyers and their clients. These professions must respect professional secrecy. In order for these and other professions to purchase cloud-based services from cloud solution providers, the cloud service provider must enter into a written agreement with the customer that guarantees professional secrecy. AMP is designed to streamline the way you do business with Microsoft. We`re here to help you stay compliant and continue to deliver value to your customers. The Evergreen agreement replaces the renewal requirements for expired subscriptions. Instead of buying through a variety of licensed programs, you can purchase through a newly created all-digital agreement, which we simply call the Microsoft Customer Agreement.

Stay tuned, as this is the first of many articles in our Microsoft Customer Agreement blog series designed to help you get started with the new business experience we`re designing for our customers. In the coming months, we`ll talk more about what the new trading experience looks like and explain the upcoming changes you can expect. Use this email template to prompt the customer to accept a merchant relationship request and the Microsoft Customer Agreement. (Note: In the email invitation, make sure that the partner also includes the URL that was provided automatically, as well as the newly created customer credentials.) *Customers who start with a partner-approved MCA as part of the cloud solution provider program (CSP) must re-sign the contract for further channel purchases. The agreement follows the customer instead of being limited to a specific purchase channel. Our goal is to provide a consistent and streamlined shopping experience with greater flexibility in the way you shop. With the Microsoft Customer Agreement, we introduced an optimized purchasing method. You agree to a simple purchase agreement that is always up-to-date and does not expire, whether you purchase directly from Microsoft or a Microsoft partner. This shortens the purchase process by getting quotes from your sales representative or Microsoft partner. There`s less administrative fees without tedious paperwork – just accept the Microsoft customer agreement and you`re good to go. Gives the partner the ability to refer customers to Microsoft to accept the agreement instead of requiring a partner attestation. Partners are required to ensure that customers accept the Microsoft Customer Agreement before making purchases in CSP, either by certifying or referring customers to the admin center (later in 2020).

To do this, you must be an administrative agent or sales representative: You can obtain the Microsoft Customer Agreement from your Microsoft representative or partner. You can view the terms during the transaction payment process. The Microsoft Customer Agreement is currently available from your Microsoft seller in Argentina, Australia, Canada, Chile, France, Germany, Greece, Puerto Rico, South Africa, the United Kingdom, the United States, Uruguay, and throughout Western Europe. . If you use the Microsoft Customer Agreement to make purchases directly from your Microsoft sales representative, you will receive your invoices from Microsoft. If you make a purchase through a partner under the Microsoft Customer Agreement, you will receive your invoice from the partner. For example, the exchange rate for January transactions is recorded for the first time in the last days of December. This tier applies to all Azure purchases in January and all Azure uses in January. The January exchange rate and the amount charged in local currency appear on the January invoice, which is available in early February.